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2/5/18 - FURTHER UPDATE -  REFUNDS MUSIC CONCERTS - MAY 2018

YOUR Radio sincerely apologises for the inconvenience caused to the people who are awaiting ticket refunds.

YOUR Radio, the radio service, is currently undergoing a corporate restructure with new owners and investors and this process is underway at the moment. Further information will be posted in the next few days.

IMPORTANT - If you have purchased tickets for the Music Concerts that were scheduled to take place at Dumbarton Football Club on May 18th and 19th and you have NOT yet received a refund, it is now imperative that you take the following steps to ensure you receive a full refund:

Contact your bank or credit card company as soon as possible and claim a refund/dispute for 'non delivery of goods'. The bank and/or credit card company will then refund the payment in full and charge YOUR Radio Ltd for this payment.

If a debit card was used to make the purchase, please contact your bank asap and ask about the chargeback scheme. 

More information - https://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback

The bank chargeback scheme is at the discretion of the bank concerned and some have a 120 day limit from the point of purchase.

We are aware that a few ticket holders are still to arrange a refund and we will be contacting all known ticket holders by email to repeat this message. However, our staff based at the station will not be able to deal with this matter over the telephone, any queries or enquiries should be emailed to refunds@yourradio.scot 

We sincerely apologise for the inconvenience caused to the people who are still awaiting ticket refunds.

YOUR Radio Ltd. 2nd May 2018